Effective Date: May 16, 2026
Welcome to Arka Prep (“Arka Prep”, “we”, “our”, or “us”), operated by Arka Prep Global. We are committed to protecting the privacy and personal information of our students, parents, tutors, and website visitors.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, services, classes, communication channels, and related platforms.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Business Information
Legal Business Name: Arka Prep Global
Brand Name: Arka Prep
Business Address: 473/30, Kesar Ganj, Ajmer, Rajasthan, India
Email: hello@arkaprep.com
Website: Arka Prep
2. Scope of This Policy
This Privacy Policy applies to:
Students
Parents and guardians
Tutors
Website visitors
Individuals communicating with us through email, WhatsApp, video conferencing tools, or our learning platforms
Our services are primarily intended for K–12 students, including minors under the age of 13, with parental supervision and consent.
3. Information We Collect
We may collect the following categories of information:
A. Student Information
Full name
Email address
Phone number
School grade/class level
Academic performance and assessments
Homework submissions
Learning progress
Chat messages and communication related to classes
B. Parent/Guardian Information
Parent or guardian name
Contact information
Billing details
Communication records
C. Tutor Information
Resume/CV
Educational qualifications
Government-issued identification documents
Bank account/payment details
Professional and employment-related information
D. Technical Information
We may automatically collect limited technical information such as:
IP address
Browser type
Device information
Login/session information
Website usage analytics
Cookies and session-related data
4. How We Collect Information
We collect information through:
Website forms
Student enrollment processes
WhatsApp and email communication
Online classes and tutoring sessions
Homework and assignment submissions
Payment processing
Video conferencing platforms
Parent interactions and support requests
5. Purpose of Data Collection
We use collected information for purposes including:
Providing tutoring and educational services
Scheduling and managing classes
Communicating with students and parents
Monitoring academic progress
Managing subscriptions and payments
Providing customer support
Improving educational experience and platform operations
Ensuring student safety and platform security
Maintaining internal records
Complying with legal obligations
We may also use contact details to send reminders, updates, and limited promotional communications related to our services.
6. Children’s Privacy and Parental Consent
Arka Prep provides educational services for children and minors, including students under the age of 13.
We require parental or guardian involvement and consent before enrolling minors into our programs. Consent may be obtained through direct communication with parents or guardians during the onboarding and enrollment process.
Parents or guardians may:
Request access to student information
Request correction of inaccurate information
Request deletion of student information
Monitor student participation and activity where applicable
If a parent or guardian believes that a child has provided personal information without authorization, they may contact us immediately.
7. Class Recordings
Classes are generally not recorded by default.
However, recordings may be created upon specific request by a student or parent/guardian. In such cases:
Appropriate consent may be obtained before recording
Recordings are shared only with authorized individuals
Recordings are typically retained for up to six (6) months unless deletion is requested earlier or a longer retention period is legally required
8. Payments and Billing
Payments for our services are processed through third-party payment providers such as:
PayPal
Razorpay (where applicable)
Arka Prep does not store complete debit card or credit card information on its systems.
Our services generally operate on a subscription-based payment model.
Refunds and cancellations are governed by our applicable refund and cancellation terms, including:
Classes must generally be cancelled at least 24 hours in advance to qualify for refunds or credits
Eligible refunds may be credited toward future subscription cycles or processed within approximately 3–4 working days
9. Third-Party Services and Platforms
We may use trusted third-party services and tools to operate our educational services, including but not limited to:
Zoom
Google Drive
Google Chat
Payment processors
Cloud and communication tools
These third-party providers may process certain information in accordance with their own privacy policies and applicable laws.
We are not responsible for the independent privacy practices of third-party services.
10. International Users and Data Transfers
Arka Prep serves users in multiple countries, including the United States and the United Arab Emirates.
As part of providing our services, personal information may be processed, stored, or accessed in countries outside the user’s country of residence, including through international service providers and communication platforms.
By using our services, users consent to such transfers where permitted by applicable law.
11. Cookies and Technical Tracking
Our website may use cookies and similar technologies for:
Website functionality
Session management
Security
Basic analytics and performance monitoring
Users may manage cookie preferences through their browser settings. Disabling certain cookies may affect website functionality.
At present, we do not intentionally use third-party advertising or remarketing tracking technologies.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information, including:
Restricted internal access to information
Secure communication tools
Password-protected systems
Use of trusted payment providers
Internal confidentiality practices
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide educational services
Maintain records
Resolve disputes
Comply with legal and operational obligations
Different categories of information may be retained for different durations depending on operational and legal requirements.
14. User Rights
Subject to applicable law, users and parents/guardians may request:
Access to personal information
Correction of inaccurate information
Deletion of personal information
Account closure
Withdrawal of consent where applicable
Requests may be submitted through:
Email communication
WhatsApp communication
Official support channels
We generally aim to respond within 3–4 business days.
15. Communications
By interacting with Arka Prep or using our services, users may receive:
Class reminders
Schedule updates
Administrative notifications
Service-related announcements
Limited promotional messages related to our educational services
Users may request to opt out of promotional communications where applicable.
16. Tutor Confidentiality and Student Safety
Arka Prep expects all tutors, staff members, and associated personnel to maintain the confidentiality of student and parent information.
Tutors are expected to:
Use student information only for educational purposes
Maintain professional conduct
Protect student confidentiality
Avoid unauthorized sharing of information or class content
17. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time.
Updated versions will be posted on our website with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.
18. Contact Us
For privacy-related questions, requests, or concerns, please contact:
Arka Prep Global
473/30, Kesar Ganj, Ajmer, Rajasthan, India
Email: hello@arkaprep.com
Website: Arka Prep
